• Position Title

  Influencer & Member ClearCARE Support Specialist

• Status

  Full Time

• Location

  1145 S 800 E, Orem, Utah, 84097

• Department Name

  Operations

• Salary

  30K - 50K based on results

• Experience

  3 yrs experience, preferred

We are looking for driven, hardworking, smart and overachieving Influencer & Member ClearCARE Support Specialists.  Experience in the field is not as important as real-world results.  Taking initiative, positive-attitude, ability to quickly learn, and ability to adapt to a changing environment and handle multiple priorities are critical. Looking for a career-oriented person who is interested in a long-term opportunity and who exhibits loyalty.  Opportunities for growth and advancement are available. Full and part-time positions available.

You will be responsible for handling member and influencer requests for ClearCellular. It is the job of the Influencer & Member ClearCARE Support Specialists to answer member chats, texts, emails, phone calls, and in person questions in a prompt and professional manner. The Influencer & Member ClearCARE Support Specialist establishes and maintains a professional relationship with members of ClearCellular. 

Primary focus of the Influencer & Member ClearCARE Support Specialist is to support ClearOS Mobile, ClearPHONES, and ClearOS Mobile Apps. Resolving member and influencer issues in a timely manner is key to success in this position.  Communication, proper setting of expectations, and follow through on commitments are important in this role. Staying current with new technology, especially as focused on ClearCellular products is important.

Our team members are passionate about growth, innovation and collaboration. We are constantly striving to improve and better ourselves so that we can better support members and influencers. If you have a growth mindset and you thrive in a fast-paced environment, you are probably a great fit for our team!

Principal Responsibilities

• Provide fast, efficient, and professional support to members and influencers by responding to chats, texts, emails, phone calls, or in person in a prompt and professional manner
• Guide members and influencers through the installation and updating of software and hardware
• Help successfully migrate new members and influencers to the ClearPHONE
• Help members and influencers identify and resolve problems with products by chat, phone, emails, or in person
• Handle member and influencer requests, resolving issues in a calm, professional and respectful manner
• Escalate complex problems to appropriate staff members or departments
• Build and contribute to the FAQ chatbot and continually assist with integration into the AI bot
• Assist with website correction and clarification of online content
• Assist with the integration and migration to the Clear community from other social platforms
• Ensure that member and influencer circles are configured and set up correctly
• Also assist in responding to and oversee the ClearCellular Facebook, Intercom, Instagram, LinkedIn, and Chatbot channels

Required

• Knowledge of cellular operating systems such as Android and iOS
• In-depth knowledge of hardware and software
• Ability to take initiative
• Positive-attitude
• Ability to learn quickly, adapt to a changing environment and handle multiple priorities
• Strong customer service ethos
• Ability to work well with people
• Strong communications skills
• Excellent organizational skills
• Ability to quickly establish good working relationships with members and influencers
• Willingness to sometimes work unsociable hours
• Patience
• A logical mind
• Enthusiasm for continual learning

ClearCellular simplifies how people connect with each other and the world around them to drive meaningful interactions, deepen relationships, and create better outcomes for individuals and businesses. One of the world’s top family of companies, and a market leader in communication & conferencing, identity & access, and member engagement & support solutions, ClearCellular has thousands of members spanning many countries across the globe. ClearCellular has offices in Utah and around the world with locations across North America, Europe, Asia and New Zealand.